FAQ's
FREQUENTLY ASKED QUESTIONS?
We allow one adult free with each paid child admission. Additional adults are $5 +tax.
All children must be supervised by an adult or person 18 years of age or older. Parents and caregivers must stay on the premises. You are responsible for your child/children at all times. No drop-offs. We do not provide daycare services.
Adults are not allowed to play in our facility, although they are encouraged to assist their children in our play structures. Please follow the weight and height restrictions posted on each attraction.
Admission is good for the entire day. You also have the option to leave for lunch or naptime and return later in the day for some more fun.
Yes, we require everyone, including adults, to wear socks in our play area for health and safety. We offer socks for sale in case you forget to bring them.
We do not allow any outside food in our play area; however, we allow re-entry on the same day if you wish to leave for lunch and come back. Your admission is good for the entire day. You can also order pizza, wings, or chicken nuggets from us. Please allow about 30 to 45 minutes for your food to arrive.
You must sign a waiver before entering our play area.
At Boomerang, we are committed to the health and safety of our guests and employees. We have worked diligently to enhance our health and safety and cleanliness standards. These protocols and guidelines will be updated based on evolving industry standards and methodologies and public health and governmental directives.
Yes, we offer Free Wi-Fi service to our guests. Please ask for login information at the front desk.
MEMBERSHIP FAQs
You can visit the park once a day for unlimited playtime per day.
No, we do not have any blackout dates for memberships unless there is a special event in the park. Memberships do not include admission to Birthday Parties. We reserve the right to close the park for private events, and the dates will be posted on our website and on our social media pages in advance.
To activate the membership, a legal guardian or parent will need to fill out the Membership Agreement, sign a waiver, present a government issued photo ID and place a form of payment on file. You can do this in the park or complete the process online.
Yes, each membership is on an individual basis. In order to play, each member of your family will require their own membership. Memberships are non-transferrable, and you cannot share your membership with anyone.
No, you cannot use your membership to attend a birthday party.
Yes, everyone who is entering the play area must have a valid waiver on file and be checked in at the front desk (including non-participants). Guests must be 18 years or older and present a government issued photo ID to sign a waiver. If you are under 18 years old, a waiver must be signed by a parent or legal guardian. In most cases, waivers remain valid for one year.
You are billed every 30 days on the calendar date of your activation. For example, if you activate your membership in the park on November 11th, your card will be charged on the 11th of each month after.
Monthly memberships require a valid credit or debit card. Cash payments and gift cards of any kind are not accepted for the recurring program.
Your membership never expires. You may cancel at any time after making your 12th payment and at least 10 days before your next payment.
The first time you visit the park, your membership will become active. You must visit the park in order to activate your membership if you have registered online.
Yes, memberships can be purchased at the park.
You may cancel your membership at any time after making your 12th payment, and at least 10 days before your next payment.
Party FAQs
We understand your safety concerns. We strive to provide you and your party guests with the most memorable party experience. We are implementing the following protocols to help us keep our guests safe and offer a fun environment: • To help facilitate a touch-less check-in process, we require all waivers to be completed online using your device.
• Guests are encouraged but not required to wear face masks.
• Social distancing signage around the facility. Parents are encouraged to assist us in maintaining social distance.
• Additional touch-less hand sanitizer stations around the facility.
• Dedicated staff members will clean and disinfect all high-touch surfaces using an EPA-approved, high-grade disinfectant that effectively combats the spread of the COVID-19 virus.
• Scheduled fogging of our entire facility.
We cater not only for Birthday parties but for all your celebrations. We have various packages, and we also offer private parties before and after our regular business hours.
If you cancel your party:
30 days before the party date- full refund
29 to 8 days before the party date
– no refund, but you can reschedule to a future date; however, rescheduling will not reset the 30-day refund period.
7 days before the party date – no refund, no reschedule.
